Terms of Service

Document ID: PX-POL-TOS Version: 1.0 Effective Date: 2026-03-10 · Last updated: 2026-10-14 Organization: PixMuse AI Compliance Framework: ISO 9001:2015, ISO/IEC 27001, ISO/IEC 40500:2012, IT Act 2000 (India)

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1. Purpose

This document establishes the governing terms and conditions for the PixMuse AI platform to ensure secure, responsible, and legally compliant use of AI image generation technologies.

2. Scope

This policy applies to all PixMuse users, subscribers, developers, administrators, and third-party service providers interacting with the PixMuse platform.

3. Definitions

• AI Generated Content — Images created using PixMuse machine learning models.
• User — Any individual accessing PixMuse services.
• Platform — PixMuse website, APIs, and related services.
• Personal Data — Information identifiable to an individual.
• Credits — Units used for AI image generation on the platform.

4. Compliance References

• ISO 9001:2015 — Quality Management Systems
• ISO/IEC 27001 — Information Security Management
• ISO/IEC 40500:2012 — Web Accessibility (WCAG 2.0)
• Information Technology Act, 2000 (India)

5. Service Overview

PixMuse provides AI-powered tools for generating digital images from user prompts. The platform offers both free and paid subscription-based plans.

6. User Eligibility

Users must be at least 18 years old or meet applicable legal age requirements in their jurisdiction to use the platform.

7. Account Registration

Users must provide accurate information during registration and maintain the security of their account credentials. Users are responsible for all activities that occur under their account.

8. Acceptable Use

Users must not:

• Attempt to exploit platform vulnerabilities or security weaknesses
• Generate illegal, harmful, or prohibited imagery
• Use automated scraping, crawling, or data extraction tools
• Reverse engineer, decompile, or attempt to extract the AI model
• Use bots or automated traffic to interact with the platform
• Engage in any activity that disrupts or interferes with platform operations

9. Subscription and Billing

PixMuse may offer:

• Free plans with limited generation credits
• Paid subscriptions with enhanced features and higher quotas
• Credit-based image generation

Billing Terms

• Subscriptions are billed on a recurring basis (monthly or yearly)
• Auto-renewal is enabled by default and may be cancelled before the next billing cycle
• Payments are processed securely via third-party payment providers (PayPal, Razorpay)
• Price changes will be communicated in advance before the next billing cycle

Refund and Cancellation

• Users may cancel their subscription at any time
• Upon cancellation, access continues until the end of the current billing period
• Refunds may be issued at PixMuse's discretion, subject to applicable consumer protection laws
• Partially used billing periods are generally non-refundable

Credit / Token Usage

• Credits are allocated per subscription tier and reset each billing cycle
• Unused credits do not roll over to the next billing cycle
• Credits are non-transferable between accounts
• Abuse of credit systems (e.g., fraudulent account creation) may result in account termination

10. Service Availability

PixMuse aims for high availability but does not guarantee uninterrupted service. Scheduled maintenance and unforeseen technical issues may result in temporary service disruptions.

11. Security Practices

In alignment with ISO/IEC 27001, PixMuse implements:

• Encrypted communications (HTTPS/TLS)
• Secure cloud infrastructure with restricted administrative access
• Regular security monitoring and vulnerability assessments
• Access controls and authentication mechanisms
• Incident response procedures

12. Cookies and Tracking Technologies

PixMuse uses cookies and similar technologies for:

• Session authentication and account management
• Platform analytics and performance monitoring
• Service optimization and user experience improvement

Users may manage cookie preferences through their browser settings. Continued use of the platform constitutes acceptance of cookie usage.

13. Abuse and Misuse

PixMuse reserves the right to investigate and take appropriate action against users who violate these terms, including:

• Issuing warnings
• Suspending or terminating accounts
• Removing generated content
• Reporting illegal activities to relevant authorities

14. Limitation of Liability

PixMuse shall not be liable for:

• Misuse of AI-generated content by users or third parties
• Indirect, incidental, or consequential damages arising from platform use
• Loss of data resulting from service interruptions
• Third-party actions related to generated content

15. Warranty Disclaimer

PixMuse provides its services on an "as is" and "as available" basis without warranties of any kind, whether express or implied.

16. Modifications to Service

PixMuse reserves the right to modify, suspend, or discontinue any part of the service with reasonable notice. Material changes to these terms will be communicated to users via email or platform notification.

17. Account Termination

PixMuse may terminate or suspend user accounts for violation of these terms, illegal activity, or any conduct that threatens platform integrity.

18. Governing Law

This agreement is governed by the laws of India, including the Information Technology Act, 2000. Any disputes shall be subject to the jurisdiction of courts in India.

19. Dispute Resolution

Parties agree to attempt resolution through good-faith negotiation before pursuing formal legal proceedings.

20. Contact Information

For questions regarding these Terms of Service, contact the PixMuse Governance Team at legal@pixmuse.art. For help with your account, use the Support page (https://www.pixmuse.art/support) or support@pixmuse.art.

Grievance Officer

Under India's Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints about content or about how PixMuse handles your data can be sent to our Grievance Officer:

• Name: Vihaan Chaubey
• Email: legal@pixmuse.art

Complaints are acknowledged within 24 hours and resolved within 15 days.

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PixMuse policies are developed in accordance with internationally recognized standards including ISO 9001:2015 Quality Management Systems, ISO/IEC 27001 Information Security practices, ISO/IEC 40500:2012 Web Accessibility Guidelines (WCAG 2.0), and applicable provisions of the Information Technology Act, 2000 (India).